The new 12,000 sq ft facility will house 50 support staff dedicated to faster response times for customers.
POWRPOS has opened a new customer support center in Austin, Texas. The 12,000 square foot facility will house 50 dedicated support staff and is designed to reduce average response times and expand support coverage hours for POWRPOS customers.
Why Austin
Austin was chosen for its growing technology talent pool, central time zone location that provides better coverage across all US time zones, and proximity to many of POWRPOS's technology partners.
- 50 new support positions
- Extended support hours: 6 AM - 10 PM CT
- Average response time target: under 2 minutes
- Dedicated phone, chat, and email support
Expanded Support Coverage
With the Austin center operational, POWRPOS now offers support from 6 AM to 10 PM Central Time, Monday through Saturday, with plans to expand to 24/7 coverage by Q4 2026. Customers on Premium plans continue to receive priority support with dedicated account managers.
The Austin center is the second support facility for POWRPOS, joining the existing headquarters support team. Together, the two centers provide 80+ support staff serving 12,000+ merchants.